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Apple Watch reference code 08

Losing_faith
Level 1: Joiner
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I have received the error asking to call 202 quoting reference code 08 when trying to add a cellular plan to my watch.

 

Calling 202 3 times and speaking to 3 different people has resulted in no one being able to fix the issue.  Does anyone have any suggestions?

 

Thanks

 

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MI5
Level 94: Supreme
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@Losing_faith 

See guide and suggestions here Activate Apple Watch Guide 

 

Reference code 8.

 

This means you have gone through the process of setting up your Watch airtime and then started a new one before the first was complete. If you have received an SMS, please restart your iPhone and Watch to check if completed. If not please unpair the Apple Watch, request a replacement eSIM, and activate it via QR code. Once activated pair the Apple Watch with the iPhone. If this doesn't work please contact our Social Media team here

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Losing_faith
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Hi, thanks for that - last time it was escalated to the tech support team, they waited 3 weeks then closed the ticket.  I have reached out to them again 

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pgn
Level 75: Digital Don
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@Losing_faith wrote:

Hi, thanks for that - last time it was escalated to the tech support team, they waited 3 weeks then closed the ticket.  I have reached out to them again 


Was it the Social Media team you contacted, @Losing_faith? The link below covers O2 via Twitter/X, FB messenger and Instagram - they may need a nudge or two now and then.

Good luck!

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