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Apple Watch not connecting

graham_tait
Level 1: Joiner
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on ‎31-12-2023 12:34

on ‎31-12-2023 12:34

I pay a monthly charge to get data on my Apple Watch. This used to work fine; but since refreshing my contract last year, it now shows as No Connection on the watch under mobile settings (but there is a green tick against O2 Plan). I’ve tried Customer Service a number of times in attempt to resolve and the Esim has been reset, but this has only fixed it for a few hours. Can anyone help me fix this, please?

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MI5
Level 94: Supreme
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on ‎31-12-2023 12:58

on ‎31-12-2023 12:58

@graham_tait 

Unfortunately not, this is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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