Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[O2Ryan]

Thanks for the tag, ill send a private message over now.

[Vikki8485]

Please can you help me with the same issue?

[Vikki8485]

I have code 14 as well please can you help?

[Cleoriff]

@Vikki8485 

I'll tag @O2Emma. Hopefully, she'll be able to help.

[O2Emma]

Hi @Cleoriff I will pick this up thanks .

Hi @Vikki8485 I will send you a private message to look into this for you.

[Cleoriff]

Thanks @O2Emma x

[Dee06]

Hi @O2Emma 

can you help me with the same code 14 issue please?

Thanks

[O2Emma]

Hi @Dee06 I am on shift now until 21.00hrs I will send you a private message to look into it for you.

[Dee06]

Thanks @O2Emma for sorting this out 😊

[Arcnewal]

Hi Emma, it seems as though you’re the best person to speak to. I have just finished setting up my Apple Watch and I’m getting error code 14, could you please help? Thank you