cancel
Showing results for 
Search instead for 
Did you mean: 

Apple Watch data plan error code 14

John39
Level 2: Apprentice
  • 3 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Hello

 

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

 

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14


Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

 

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

 

Thanks

Message 1 of 310
47,413 Views
309 REPLIES 309

O2Ryan
  • 146 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Thanks for the tag, ill send a private message over now.

signature
Message 271 of 310
1,232 Views

Vikki8485
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Please can you help me with the same issue?

Message 272 of 310
1,214 Views

Vikki8485
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I have code 14 as well please can you help?

Message 273 of 310
1,217 Views

Cleoriff
  • 126633 Posts
  • 834 Topics
  • 7565 Solutions
Registered:

@Vikki8485 

I'll tag @O2Emma. Hopefully, she'll be able to help.

Veritas Numquam Perit

Girl in a jacket
Message 274 of 310
1,209 Views

O2Emma
  • 1198 Posts
  • 0 Topics
  • 34 Solutions
Registered:

Hi @Cleoriff I will pick this up thanks .

Hi @Vikki8485 I will send you a private message to look into this for you.

signature
Message 275 of 310
1,208 Views

Cleoriff
Level 94: Supreme
  • 126633 Posts
  • 834 Topics
  • 7565 Solutions
Registered:

Thanks @O2Emma x

Veritas Numquam Perit

Girl in a jacket
Message 276 of 310
1,199 Views

Dee06
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Hi @O2Emma 

 

can you help me with the same code 14 issue please?

 

Thanks

 

Message 277 of 310
1,170 Views

O2Emma
  • 1198 Posts
  • 0 Topics
  • 34 Solutions
Registered:

Hi @Dee06 I am on shift now until 21.00hrs I will send you a private message to look into it for you.

signature
Message 278 of 310
1,157 Views

Dee06
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Thanks @O2Emma for sorting this out 😊

Message 279 of 310
1,144 Views

Arcnewal
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi Emma, it seems as though you’re the best person to speak to. I have just finished setting up my Apple Watch and I’m getting error code 14, could you please help? Thank you 

Message 280 of 310
1,017 Views