20-08-2022 20:25
Hello
I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.
I followed the instructions on:
How do I buy an Airtime Plan on an Apple Watch that I already have?
Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:
Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14
Customer services could not resolve the issue.
•iData is enabled
•WiFi calling is ON
Looks like a common issue with devices not purchased from O2. Any help is appreciated.
Thanks
Solved! Go to Solution.
12-06-2023 14:43
12-06-2023 14:43
Thanks for the tag, ill send a private message over now.
14-06-2023 15:48
14-06-2023 15:48
Please can you help me with the same issue?
14-06-2023 15:49
14-06-2023 15:49
I have code 14 as well please can you help?
14-06-2023 18:36
14-06-2023 18:36
14-06-2023 18:46
14-06-2023 18:46
Hi @Cleoriff I will pick this up thanks .
Hi @Vikki8485 I will send you a private message to look into this for you.
14-06-2023 19:25
14-06-2023 19:25
15-06-2023 10:58 - edited 15-06-2023 11:11
15-06-2023 10:58 - edited 15-06-2023 11:11
15-06-2023 15:07
15-06-2023 15:07
17-06-2023 09:59
17-06-2023 09:59
27-06-2023 22:18
27-06-2023 22:18
Hi Emma, it seems as though you’re the best person to speak to. I have just finished setting up my Apple Watch and I’m getting error code 14, could you please help? Thank you