Apple Watch Series 5

[Chanelle]

My Apple Watch will not work without being connected to either my phone or Wifi. It will say 'no connection' in the status of my mobile plan.

I have updated both my phone & watch and it still does not work.

[O2Faisal]

---

@Chanelle wrote:

My Apple Watch will not work without being connected to either my phone or Wifi. It will say 'no connection' in the status of my mobile plan.

I have updated both my phone & watch and it still does not work.

---

Hi @Chanelle Seems like our o2 team are aware of this issue and are looking into it, please check the thread below.

https://community.o2.co.uk/t5/Apple/Apple-Watch-Series-5-Setup/m-p/1332763#M164326

[Chanelle]

See my watch will tell me the plan is with 02 but the status is not connected. Is this the same issue everyone is having?

[O2Faisal]

The "no connection" seems to be an issue O2 are aware of, and the other issues you maybe expperiencing are a result of that.

[Cleoriff]

@Chris_K  are we any further with a fix for this connection issue?