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Apple Watch SE - error code 14

kfay
Level 1: Joiner
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Registered:

Hi,

 

I'm trying in vain to connect my watch to my cellular connection and keep hitting a brick wall with the error 14 message. I have spent many hours on calls to o2 and in-store yet still no help. I've been told it's been reset many times, have waited the suggested 24 hours yet still no luck. I'm loosing the will to live at the moment. I've waited two days for a Tech Guru to call, and when one did I wasn't in a position to take the call. He said he'd call back at a specific time this afternoon and after waiting by the phone for 90mins (more time wasted) there's been no call.

Please please please can someone put me out of my misery and sort this problem once and for all?

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MI5
Level 94: Supreme
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@O2Emma @O2Georgina ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Georgina
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Thanke for the tag @MI5 

@kfay  I will send you a private message now

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O2Emma
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Hi @MI5 I will pick this up thanks.

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O2Emma
Former Staff
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Hi @kfay I will send you a private message to look into it for you.

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