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Apple Watch Not connecting

Lhc444
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My Apple Watch Ultra is linked to my IPhone on O2 account but shows as No Connection on gather watch under mobile settings - There is a green tick against O2 Plan - I’ve tried 8 Customer service Agents in attempt to resolve and Esim has been rest a few times without success - Anyone any idea how to fix?

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O2Emma
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Evening @Cleoriff I will pick this up thanks.

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Cleoriff
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@Lhc444 

I'll tag @O2Emma who is on tonight. Hopefully, she'll be able to help.

Veritas Numquam Perit

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O2Emma
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Evening @Cleoriff I will pick this up thanks.

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O2Emma
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Hi @Lhc444 I will send you a private message to look into this for you.

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Cleoriff
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Thanks @O2Emma x

Veritas Numquam Perit

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Lhc444
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Hi Emma do my etching must have worked it’s now connected 😊

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Cleoriff
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So pleased to hear that @Lhc444 (So will @O2Emma)

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Lhc444
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Unfortunately, it is not working again this morning, showing not connected. I will message Emma, so frustrating

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MikeJP
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My Apple Watch Ultra is linked to my iPhone but shows as No Connection.
Using the App on my iPhone to set it up, I keep getting the error 14
I’ve tried Customer service Agents to resolve and but so far without any success… this has been an ongoing issue for well over a month - someone at O2 must know how to fix this… please!!

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Cleoriff
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@MikeJP 
I'll tag @O2Georgina  to your post. Hopefully, she'll be able to help

Best of luck.

Veritas Numquam Perit

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