Apple Watch 8 Error code 14

[Emma_p]

Hello tech support,

I’m desperate for help please. I keep getting error code 14 when I try to set up my o2 account on my Apple Watch and anyone I speak to at o2 tells me they have an error at their end but NO-ONE ever gets back to me despite promising to.

I’ve been desperately trying to get this sorted for months but I’ve essentially been paying for a mobile watch service for over a year that I’ve never had access to! 
mum disabled and I only bought an Apple Watch for fall detection and calls and without a mobile service, these features are useless!!!

PLEASE PLEASE PLEASE HELP!!!!!!

[gmarkj · Accepted solution]

This is a community of o2 customers @Emma_p so we can't directly affect your problem.

There is a guide of Apple error messages - Activate Apple Watch Guide - which indicates your issue is because you tried to set up a new watch plan before an earlier attempt finished.

It then says to try contacting the o2 social media team - X/Twitter gets mentioned as working well. The link to that (and other platforms) is https://linktr.ee/vmo2 

Give them a go, and if you are still struggling then reply here and we can suggest something else.

[Emma_p]

Thank you gmarkj but I need 02 to support on this issue and as yet NO ONE has contacted me with a solution. The problem (I’m told) is at their end but I’m starting to think I need to switch supplier as I’ve owned an Apple Watch for a year, paid for a mobile service for a year but NEVER actually been connected. If anyone from O2 is reading this and knows how to fix error code 14 please do get in touch. I’ve never owned a smart watch before and my Apple Watch 8 was brand new last year so I haven’t moved or changed the mobile plan.  

[gmarkj]

o2 rarely do call backs @Emma_p - you will need to keep chasing them.

Others have reported success using social media - have you tried that?