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All incoming calls show as unknown caller

TenaciousPug
Level 1: Joiner
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I have a Moto G63 5G phone that has stopped showing the caller ID for incoming calls. Problem started suddenly in January after a system update. I really need to be able to see the caller ID correctly - does anyone know of a fix for this?

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gmarkj
Level 66: Unequalled
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This is a known problem with o2 @TenaciousPug , to the point where they have created a bolt on to fix it.

It is called the CLI Presentation - see below.

gmarkj_0-1709118243655.png

If that does not work then o2 would have to do a rebuild of your entire account - a master "turn it off and on again" if you like.

In both instances you need to contact customer services, either by calling or using social media. Numbers and links are in this guide:

Guide: How to find help & contact O2 

Other examples of this issue:

https://community.o2.co.uk/t5/Tech-Support/Caller-id-unknown/td-p/1692311 

https://community.o2.co.uk/t5/Tech-Support/All-incoming-calls-are-no-caller-id/td-p/1694799 

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 5
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gmarkj
Level 66: Unequalled
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Registered:

This is a known problem with o2 @TenaciousPug , to the point where they have created a bolt on to fix it.

It is called the CLI Presentation - see below.

gmarkj_0-1709118243655.png

If that does not work then o2 would have to do a rebuild of your entire account - a master "turn it off and on again" if you like.

In both instances you need to contact customer services, either by calling or using social media. Numbers and links are in this guide:

Guide: How to find help & contact O2 

Other examples of this issue:

https://community.o2.co.uk/t5/Tech-Support/Caller-id-unknown/td-p/1692311 

https://community.o2.co.uk/t5/Tech-Support/All-incoming-calls-are-no-caller-id/td-p/1694799 

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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TenaciousPug
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How do I get that bolt on added as I cant' see it on the list of available bolt ons?

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jonsie
Level 94: Supreme
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

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gmarkj
Level 66: Unequalled
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@TenaciousPug wrote:

How do I get that bolt on added as I cant' see it on the list of available bolt ons?


As my previous reply, you need to contact customer services to get the bolt on @TenaciousPug 

 

 


@gmarkj wrote:

In both instances you need to contact customer services, either by calling or using social media. Numbers and links are in this guide:

Guide: How to find help & contact O2 

Other examples of this issue:

https://community.o2.co.uk/t5/Tech-Support/Caller-id-unknown/td-p/1692311 

https://community.o2.co.uk/t5/Tech-Support/All-incoming-calls-are-no-caller-id/td-p/1694799 

 


 

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 5 of 5
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