Alcatel link zone

[Easy-life]

Have followed the instructions to the letter, downloaded the app on my iPhone,  connection not found.  Followed instructions which states go to settings page but not clear what I am looking for on settings page.  Instruction very poor and need help to link devices to mobile Wi-Fi device Alcatel link zone.  Both iPhone and iPad will not accept default password and both state no device Found.

any ideas please

[Bambino · Accepted solution]

@Easy-life Your best bet for a solution would be contacting Apple and Alcatel support: 

Official Apple Support

Support | Alcatel Mobile | TCL Communication