Age verification

[Rjl123]

Hi,

I recently bought a mobile router, which has its own sim and mobile number. I am trying to remove age verification, and on the website it says that I have (see screenshot). 
However, I still do not have age verification removed as I have tested it. I tried calling, but it has to be from the number (which is a sim in a router…). I have tried the online route, but it keeps on telling me that there are technical difficulties and that I should call.

Any tips?

[Rjl123]

 Forgot to add screenshot!

[Enlli]

Have you switched the device off then back on again to reset things?

[Oxonian]

@Rjl123 

Is this a data SIM ?

If it isn't, pop it into your 'phone whilst you sort out removal of the age verification and then put it back into the router.  👍

[MI5]

@Rjl123 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2