Solved: Age restriction won’t come off!

stormzyb · ‎31-12-2021

Hi I have tried taking age verification off my device online, after entering my credit card details it will not verify! It repeatedly says it’s not a credit card when it is!
Need this taken off asap.

I have tried contacting 02 on a numerous amount of occasions and can never get through!

there is clearly an error with your website. Why put age restrictions on when you clearly can’t take them off and 02 customer care can’t seem to answer the phone to take it off. Ridiculous.

MI5 · ‎31-12-2021

@stormzyb

If you're on contract, you can do it in your MyO2 Guide: O2 Age restriction

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎31-12-2021

@stormzyb

If you're on contract, you can do it in your MyO2 Guide: O2 Age restriction

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Age restriction won’t come off!

O2 App

Change of account name

Adult content

My O2 app not working

O2 app