Solved: Activate data on new sim card

Leee93 · ‎08-09-2021

Hello!

so my phone was stolen at the weekend and I got a replacement SIM card for it yesterday. I still have no data and it’s been over 24 hours. When I spoke to someone at o2 they said something about calling them and something about barring or something? But I didn’t know what they meant. Only thing is I can’t call as I don’t have a phone with data…

MI5 · ‎08-09-2021

@Leee93

It is correct that an account bar needs to be removed before your sim will work, as it is your account that is locked.

Call O2 again and get someone to do it for you.

You can use Skype to call Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

madasaf1sh · ‎08-09-2021

@Leee93

The new sim will need to be activated over the phone with customer services:

Follow this guide here Coronavirus (Covid 19) Community Help and Support - O2 Community

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎08-09-2021

@Leee93

It is correct that an account bar needs to be removed before your sim will work, as it is your account that is locked.

Call O2 again and get someone to do it for you.

You can use Skype to call Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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