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Account suspended Fraud

M336
Level 1: Joiner
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on ‎07-07-2023 13:37

on ‎07-07-2023 13:37

Hi,

 

So my phone was stolen over a week ago now and I’ve been trying to get a new phone however there has been a fraud block placed on my account. I have been in touch with numerous online representatives and have been swapped around by numerous teams. I’m still without access to my number so unable to check my bank, log into emails etc. Can someone please help me out?? 

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M336
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on ‎07-07-2023 13:38

on ‎07-07-2023 13:38

Just to add that I have also emailed the fraud team on multiple occasions and have not got one response back yet

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MI5
Level 94: Supreme
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on ‎07-07-2023 13:40

on ‎07-07-2023 13:40

@M336 

Maybe @O2Emma can help you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Emma
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on ‎07-07-2023 14:06

on ‎07-07-2023 14:06

Afternoon @MI5 I will pick this up thanks.

Hi @M336 I will send you a private message to look into this for you.

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Breanna
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on ‎10-07-2023 12:17

on ‎10-07-2023 12:17

Was @O2Emma able to help you out with this @M336?

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O2Emma
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on ‎10-07-2023 15:11

on ‎10-07-2023 15:11

Hi @Breanna I am waiting for further information regarding the Fraud issue.

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