Abroad and cut off 😡

[JK3]

So I currently live abroad temporarily but still have a UK phone number, it’s a PAYG as easiest to manage, today it looks like it’s been cut off with no prior warning. Still showing in my account but it won’t let me top it up, I can’t call or text from it and you can’t get through on the international number. So frustrating, anyone have any ideas as I’m stuck and not able to speak to anyone.

[MI5 · Accepted solution]

@JK3 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Cleoriff]

@JK3 

If you now live abroad, this is probably why you have been cut off. O2 only allow 63 days of usage in any 4 month period, so I imagine your time has run out. You need to use a local sim now I'm afraid.

https://www.o2.co.uk/roamfairuse