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5G stopped working

Jordan14
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Hi I have recently had an issue with 5g and can’t seem to find an Answer so any help would be great. Last week I had 5g appear on my phone for the first time in my home and was using it with no issues. 
I then came to update my contract which is now unlimited data and I can no longer get 5g at my home. 
the only thing to change is the contract which I was assured can be used with 5g. 
I have checked the service in my area and it has not changed either and no service incidents are shown. 

does anyone know what might have caused this to happen? 

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MI5
Level 94: Supreme
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@Jordan14 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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FilterPhil
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Did this get resolved? I've had exactly the same issue - I upgraded to unlimited data (sim-only), and my 5G got switched off at same time, along with my visual voice-mail. Got the VVM sorted, but still no 5G - been using it for months 😕

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