cancel
Showing results for 
Search instead for 
Did you mean: 

5G stopped working

Jordan14
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I have recently had an issue with 5g and can’t seem to find an Answer so any help would be great. Last week I had 5g appear on my phone for the first time in my home and was using it with no issues. 
I then came to update my contract which is now unlimited data and I can no longer get 5g at my home. 
the only thing to change is the contract which I was assured can be used with 5g. 
I have checked the service in my area and it has not changed either and no service incidents are shown. 

does anyone know what might have caused this to happen? 

Message 1 of 3
470 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 143186 Posts
  • 632 Topics
  • 27459 Solutions
Registered:

@Jordan14 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
467 Views

FilterPhil
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Did this get resolved? I've had exactly the same issue - I upgraded to unlimited data (sim-only), and my 5G got switched off at same time, along with my visual voice-mail. Got the VVM sorted, but still no 5G - been using it for months 😕

Message 3 of 3
412 Views