4G not working despite having 14gb data

[AaronK3ll]

I’ve tried switching it off and on again multiple times but for some reason my 4g doesn’t see to work, it worked for a day or two and now I’m left with nothing. 

phone will work perfectly when connected to wifi but as I’m on the move all the time I kinda need 4g 😓 

it’s all switched on in the right places but just doesn’t seem to work. 

any advice would help greatly 

[Bambino · Accepted solution]

@AaronK3ll The amount of data you have has nothing to do with the signal you're getting. See if this link is of any help to you: How can I sort out my network issues? - o2uk

It's also possible that your sim card is faulty. You can call customer service and they will replace it, or you can go in store if you have one nearby and they will do it for you straight away.

To speak to customer service call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. The 0800 number isn't available until 9 am.