02 & now VM - no signal! So frustrating! Help please or should I give up and leave?

[ThumbelinaPM]

Seriously sick of this now. Has gone on for over a year. Supposed Business customer of over 25 years yet I get no service or support.

I must have over 100 texts and emails telling me a local mast isn't working and they are trying to gain access.

In the meantime, I am working in my office, my phone DOESN'T RING but I get a voice mail for a missed call.

I am in suburb not Outer Mongolia! Ok it is an old house, some say that matters as walls are thick, other engineers say that is rubbish and irrelevant! VM have been out twice and we now have the maximum number of 

What on earth can I do?

Is it the fault of O2 or my wifi provider Virgin Media? I have the maximum number of 

I have worked through the VM app for my office and it states Hub speed 276mbps and wifi speed 61mbps

[Loulou79]

This is happening to me after moving from vm, it's driving me mad. No calls just a text telling me I have a missed call. I've raised the issue they said they are aware and are looking into it. That was over a week ago. 

[Enlli]

Well the Hub has absolutely nothing to do with your phone signal.

Do you use 4G Calling? that should get you the ability to make and receive calls.

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

This is not O2 but a community of customers like yourself so I can only give you advice.

Try PAYG SIM cards from other networks and find which gives the best reception for you then change to that network.

Guide: Cancelling Your Contract 

[Enlli]

@Loulou79 

As we are all customers here and this is not O2 we can only suggest plaguing O2

Use social media, that way all your conversations will be recorded for use later on should you need them

Message O2 on 

Facebook (https://o2uk.co/O2CFB)  

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,