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why still my sim is not working its been over 34 hours

mariyashamim
Level 1: Joiner
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i sawp my sim card last friday they its gonna work in 24 hours but its almost 48 hours why is not working i dont understand 

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Bambino
Level 77: Grand Master
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@mariyashamim  Have you tried turning your phone off and then back on again?

https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675

I DO NOT WORK FOR O2



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pgn
Level 62: Glorious
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And to add to what @Bambino says above, make sure the old SIM is not active, say in another phone

 

If the old SIM is in use in another phone, putting that phone into Flight mode should be enough, until your new SIM becomes active. 

 

animated-welcome-image-0033.gifand Good luck, @mariyashamim

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Marjo
Former Staff
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Hi @mariyashamim , I hope you got all the advice you needed from the above replies from our helpful members. slight_smile Let us know if you need any additional help though or if you're all sorted now with your new SIM?

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