This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

why hasn’t my tariff started

JensenBates
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎12-10-2023 15:01

on ‎12-10-2023 15:01

i moved from a £15 tariff to a £20 tariff after i had used all my data as i need the data when i’m on the go and i did that last night and i still haven’t received the data or the confirmation message that it has been changed even though i have payed for the tariff 

Message 1 of 3
248 Views
0 Kudos
2 REPLIES 2

jonsie
Level 94: Supreme
  • 93252 Posts
  • 609 Topics
  • 6983 Solutions
Registered:

on ‎12-10-2023 15:04

on ‎12-10-2023 15:04

Tariff changes take place on the next billing date

Upgrades are immediate

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 3
245 Views
0 Kudos

MI5
Level 94: Supreme
  • 144467 Posts
  • 634 Topics
  • 27682 Solutions
Registered:

on ‎12-10-2023 15:31

on ‎12-10-2023 15:31

@JensenBates 

You will need to add a bolt on to get you through to your anniversary date.

https://www.o2.co.uk/help/pay-as-you-go/bolt-ons

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
238 Views
0 Kudos
Top Kudoed Authors
View All
Top