cancel
Showing results for 
Search instead for 
Did you mean: 

voucher expiry

Richard221
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Got a text message telling me a voucher is about to expire.  Been on myo2, can't see any voucher.  rang 202 and they can't tell me without some invrstigation what the voucher is for or how to access it.  I had a problem with an airtime plan for a watch last month and I was told I would get one months money back on that plan as I couldn't use it.  The voucher might be for that but how do you see what it is and claim it?  O2 my experience with you has been terrible to say the least.

Message 1 of 9
1,686 Views
8 REPLIES 8

Cleoriff
Level 94: Supreme
  • 124040 Posts
  • 828 Topics
  • 7503 Solutions
Registered:

@Richard221 

You need to check MyO2  http://www.o2.co.uk/myo2

Look under billing.

Or persevere with O2

You should contact the sales team as they may be able to help –  Call them on 0800 081 0255 OR message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 9
1,680 Views

Richard221
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

No help, their computer system is hopeless.  You would think that if I have a voucher it would show on my account and that they could tell me what it is for and how to redeem it.  Their advisors know nothing.  I'm amazed how useless they are.  When you ring up with a problem after waiting 30 minutes plus to get through and your problem isn't on any of their scripts they pass you onto someone else and wait in another queue for another 30 mins only to be told they will investigate and call me back hours later.  I only want to redeem a voucher which they told me I have and which expires soon.  How hard can it be?  Utterly useless.

Message 3 of 9
1,663 Views

Cleoriff
  • 124040 Posts
  • 828 Topics
  • 7503 Solutions
Registered:

Have you checked in your My O2 (Link above) or call the specific Sales team number @Richard221 ?

Veritas Numquam Perit

Girl in a jacket
Message 4 of 9
1,657 Views

jonsie
Level 94: Supreme
  • 93262 Posts
  • 610 Topics
  • 6985 Solutions
Registered:

Richard221
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I checked with all your suggestions. It wasn’t a spam message. They just couldn’t tell me.

Message 6 of 9
1,587 Views

Oxonian
Level 31: Resolver
  • 7284 Posts
  • 139 Topics
  • 25 Solutions
Registered:

@Richard221 

 

In that case, I suggest that you lodge a complaint :-

 

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

 

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

 

There is an eight week turnaround for complaints but you are not in a rush. You just want a complaints' handler to examine your account, to tell you whether the message that you received was spam or not, and if it was genuine, to tell you how to redeem the voucher. 

 

You'll also need them to extend the time-limit as a gesture of goodwill given O2's failure to help you to date.   

Message 7 of 9
1,551 Views

Ciaran4
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Did you ever find out what this was? I have just received the same message and no idea what it's for. 

Message 8 of 9
714 Views

madasaf1sh
Level 77: Grand Master
  • 10493 Posts
  • 56 Topics
  • 3081 Solutions
Registered:

@Ciaran4 

 

You can find out in myo2, using https://mymobile.o2.co.uk 

 

Or you will need to ring customer services...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 9 of 9
712 Views