decide to renew phone now have 5 contract been customer many many yrs in process offered tablet blocked as have 2 many phones on contract no response both recent upgraes are within reject period so clear dont want regular long term customers just waited 50 mins no response cut of earlier over and over again emailed no reply obvious action is when i can get through return last two and then gi else where was going to do this but offered a "good"deal
"edit" got through and askedf or settlement figures and returns operator could not hear me advised normal level spoke louder tol;d no need to be agressive then yet again in middle of trying to sort issue cut off clearly it all has to be in writing and probably recorded what is it with the concept of customer service?
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hi there @Anonymous
As promised, I've confirmed it and officially its actually 4, so you already have 1 extra one... Although I spoke to a manager that confirmed that you will be allowed 10, but it all depends on your credit score. So as long as you have a good credit history you should be allowed to add the new account. Do bear in mind that after the 4th account it will be looked at by the credit referral team, so it's their decision.
Did the store manager told you the credit check was refered or declined?
suspect there is as a "credit limit"clearly they would have concerns if somone with no history wanted to suddenly have one phone after another its frankly therudeness lack of clarity and failure to remember where the office staff get their money that gets up my nose
shop told me today max 5 before requires extra checks so couple +three animals is ok but add a tab no no its the rudeness and wait time that gets me
That's interesting information to have as that's the first time I've heard that O2 place a limit !
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