cancel
Showing results for 
Search instead for 
Did you mean: 

upgrading

dazzaster
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

ive upgraded my contract from phone to ipad . i selected grey as it was instock at teh time although i would prefer space greay ,butand the colour doesnt matter when its going to be put in a case anyway,

my issue is it said 3 week wait on space greay in stock on grey so went for the grey all good order being processed the next day i get a text saying bad news we are out of stock your order will be with you as soon as we have more stock, however go on o2 website and place an order and it says they are in stock.. this is misleading and a pain in the ****, my question is how long await is it going to be

 

Message 1 of 7
682 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 124001 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@dazzaster join all the others still waiting https://community.o2.co.uk/t5/Welcome-News/iPad-Pro-2018-Pre-order-on-2-November/m-p/1165586#M26924

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 7
670 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 124001 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@dazzaster join all the others still waiting https://community.o2.co.uk/t5/Welcome-News/iPad-Pro-2018-Pre-order-on-2-November/m-p/1165586#M26924

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 7
671 Views

Cleoriff
Level 94: Supreme
  • 107743 Posts
  • 794 Topics
  • 5759 Solutions
Registered:

Hi @dazzaster

Items will always show in stock as O2 do not have a live stock ordering system

Such a pity as we have this issue reported on a daily basis.

You may want to contact customer services and see if you can cancel your order and look elsewhere like Carphone Warehouse...

*The Game Is On*

Girl in a jacket
Message 3 of 7
669 Views

jonsie
Level 94: Supreme
  • 86580 Posts
  • 594 Topics
  • 4985 Solutions
Registered:

Simple answer, no one here knows. Happens all the time, O2 don't have a live stock system so just ignore the blatant lies on the website.

Message 4 of 7
665 Views

zmysl84
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Hi.

I had pay monthly contract which should be end June or July 2019.

I was in O2 shop and one agent told me that I can upgrade my Data in contract from 5GB to 6GB without any costs... then I upgraded, but after I checked in O2 app that my contract extend to Jan 2020 (for another 12 months) but this guy not told me about this. 😮

Yesterday I called to 202 Customer Service and I said that I do not want extend contract and I want go back to my old contract (I have 14 days if I change my mind).

Today I see my old contract (back to 5GB Data) but still contract will end Jan 2020!

If they change back to my old sim plan, then they should be change back contract period which I had before.

This is a BIG JOKE!!!

What can I do with this?

Message 5 of 7
568 Views

MI5
Level 94: Supreme
  • 124001 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@zmysl84 simply call 202 and ask customer services to correct it although it may correct itself overnight, so check first in the morning. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 7
564 Views

zmysl84
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Yes, I will wait until tomorrow then I will see.

Message 7 of 7
560 Views