upgrading sim only plan

[squid7827]

not sure if anyone can help, I'm due to upgrade my sim only plan to a device plan tomorrow. does anyone know if the ability to upgrade will be live at midnight? live chat are no help and are really quite patronising.

[Bambino · Accepted solution]

@squid7827 Live Chat is useless.

You can reach the O2 sales team via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

EDIT: FYI Midnight is not a good time to do anything on the O2 site as that's the time the system updates. You're better off waiting until morning after 8 am.

[squid7827]

thanks. I was hoping to do it tonight as I'm at work all day tomorrow but I guess that's that plan scuppered! live chat now saying I have to upgrade via the chat so I can have upfront costs removed. does this sound right?

[MI5]

@squid7827 

Sales are open until 6.00pm so you may catch them if quick.

202 from your O2 mobile or 0344 809 0202 from any other phone.

[Bambino]

@squid7827 To be honest, I really don't know. Hopefully another community member who knows more about the upgrade process than I do will come along and answer you, or you can try asking through the social media sites I linked to above.

[squid7827]

ah thanks anyway! I'm new-ish to O2 myself after getting fed up with Vodafone and their awful customer service. hopefully they are right

[madasaf1sh]

@squid7827 

I would leave it till the day after from past experience as it gives the system time to update, also the system usually goes into a maintenance mode around midnight..