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upgrades not working on site

74zep
Level 1: Joiner
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Former Carphone customer o2 said i can upgrade but when i log on to My Account it confirms upgrade available then when click on upgrades Nothing, Blank, Zilch. Please advise, i am housebound disabled so cannot leave even if o2 were open for 12 weeks.

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jonsie
Level 94: Supreme
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