upgrade

[bernieone]

Hi , I recently lost my phone so decided to upgrade to a new one which I ordered yesterday.

I just wanted to make sure that my number will stay the same and all my contacts,apps will be transferred over.

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Bambino · Accepted solution]

@bernieone You need to report your phone as lost if you haven't done so already:

Lost or Stolen O2 Device

[bernieone]

i have. thank you.X

[bernieone]

Thank you so much.X

[Oxonian]

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@bernieone wrote:

Hi , I recently lost my phone so decided to upgrade to a new one which I ordered yesterday.

I just wanted to make sure that my number will stay the same and all my contacts,apps will be transferred over.

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@bernieone 

I think that you might well have a problem with data - contacts, apps etc - that was stored on the handset that you have lost, unless you have backed it up. 

I appreciate that this is a bit late for you now, but once you have got your new 'phone set up, it would be wise to back it up :-

Guide: Backing up your phone 

[MI5]

iPhones backup to iCloud and Android to Google, all by default and automatically now, so nothing should be lost at all.

[Oxonian]

As far as Android is concerned @MI5, it depends on the :-

1. age of the handset, and 

2. the actions you took when setting the 'phone up initially. 

My Samsung handsets do not back up to Google ! 👍  

[MI5]

You'll be surprised what Google has backed up

[jonsie]

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@Oxonian wrote:

My Samsung handsets do not back up to Google ! 👍  

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I think if you check the Google Photos app you will find your photos automatically backed up