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JMM27
Level 1: Joiner
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hi i looked up my account there but im not due upgrade to dec 2023 but this mobile is playing up, can i upgrade early and pay the amount left throughout the new contract ? Regards Julie

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MI5
Level 94: Supreme
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@JMM27 

You can upgrade early only by paying off what you owe on the device plan in full first. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128269 Posts
  • 614 Topics
  • 22547 Solutions
Registered:

@JMM27 

You can upgrade early only by paying off what you owe on the device plan in full first. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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pgn
Level 64: Magistrate
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If you are on Refresh, with both Device and Airtime plans, you can only upgrade early by paying the remaining Device plan balance as a lump-sum upfront as shown in your MyO2, @JMM27 - you might, come September '23, be offered an "Early upgrade on us" where O2 eat your last three months Device plan cost - but I would not hold your breath unless you are on a flagship phone and high data and calls tariff.

Your device should still be covered under 2-year manufacturer warranty, have you reached out to them for an assessment for repair?

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