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unwanted tarif

Anonymous
Not applicable

i toped up £15 to unlock my phone to use on other network then you instatly took £10 for a tarif i wont use

i find this bad i have no intenstons staying with 02 so dont need a tarif now i have to top up another £10 so i can unlock my phone so thanks very much for your help will not recomend anyone to use 02 

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MI5
Level 94: Supreme
  • 123718 Posts
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Registered:
If you call customer services and explain they will switch you to the classic PAYG tariff and refund you.
No need to get in a flap about it.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123718 Posts
  • 611 Topics
  • 19956 Solutions
Registered:
If you call customer services and explain they will switch you to the classic PAYG tariff and refund you.
No need to get in a flap about it.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
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Anonymous
Not applicable

You have a big bundle sim which takes the credit to let you have allowances. Follow the above advice to get it rectified 

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