undelivered sim

[davep876]

how do i get to speak to somebody? orered a new o2 sim on 9th February. it didnt arrive. used online chat to ask for a new sim oin the 16th. that hasnt arrived either. need to speak to someone. can anybody please help?

Thanks

[Bambino · Accepted solution]

@davep876 Live Chat is useless. You need to speak to customer service.
Call 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[davep876]

Thank you very much.