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prolis45
Level 1: Joiner
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Hallo! How do I transfer my old Talktalk tel. Number to new o2  phone.

 

 

 Thanks! slight_smile

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MI5
Level 94: Supreme
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@prolis45 

See help here Guide: Cancelling Your Contract this applies to all networks.

O2 help https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123814 Posts
  • 611 Topics
  • 20035 Solutions
Registered:

@prolis45 

See help here Guide: Cancelling Your Contract this applies to all networks.

O2 help https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Anonymous
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@prolis45 

 

Just to add as it doesn't mention in the guide, don't be tempted to cancel the TalkTalk Direct Debit (DD) mandate on your bank account, while in theory you can and settle any final bill with a debit card if a system (or a person) makes a mistake and the billing system tries to take your final bill payment and cannot you could find a default automatically  registered on your credit file which could take months to sort out but in the meantime could derail things such as mortgage, loan, credit card or even bank account switch applications.

 

I would just let the final bill be taken by DD, if they do try and take it twice remember you are entitled to an immediate refund from the bank.

 

I used to be a moderator on a mobile phone related forum and saw this happen dozens of times across all the service providers.

 

Oh and in the meantime, if you have to contact TalkTalk, don't mention the word cancellation in relation to your mobile service as the number must be associated with an active account/SIM for the transfer to take place.

 

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EmilieT
Former Staff
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Hey @prolis45, how are you getting on with this now? Do you need any additional help, or did the info abve help you sort it all out?

 

Thanks @MI5 and @Anonymous for helping out slight_smile

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