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terrible customer service

Gambit1
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Hi

 

how is everyone finding the customer service at the moment?

 

I spend 40 mins before i got through to someone, trying to obtain my PAC code, but because my accounts inst set up properly, i cant access the my02 app, apparently i also don't have a registered email address, even though i get emails from 02, so, i cant leave 02 as my account isn't setup properly

 

got passed onto customer services and currently on hold for another 30 mins without speaking to anyone......

 

i've tried obtaining my PAC code via the website without success and as i have 2 numbers on the account, i cant get it via a text..........

 

terrible service...........

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MI5
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@Gambit1 

One word describes it.... Starts with C and ends in P

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Gambit1
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find got though after 1 hour 40 mins only to be told theres a problem accessing customers accounts and to phone back tomorrow

 

fuming!!

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pgn
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jonsie
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o7956753611
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Text PAC to 65075 to get your pac code

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Cleoriff
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@o7956753611 wrote:

Text PAC to 65075 to get your pac code


If you read @Gambit1's first post, you will see why they can't get it by text.

Veritas Numquam Perit

Girl in a jacket
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