@maceyqx
Sounds like a rolling plan which requires a continuous payment authorisation.
Pay As You Go: Introducing "Rolling Plans"
If you just want to top up, you need to switch to a big bundle in your MyO2.
https://www.o2.co.uk/help/pay-as-you-go/big-bundles
https://www.o2.co.uk/termsandconditions/mobile/rolling-plan-terms-and-conditions
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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