cancel
Showing results for 
Search instead for 
Did you mean: 

spend cap charged

stephen14
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

hello I have just joined O2 and have unlimited texts, phones messages and 30GB of data, so loads of allowance  available 

I am in the UK and now have a charge against my spend cap  why is this please 

Message 1 of 3
286 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @stephen14 

This is a customer community and we have no access to your account.

Give O2 a call on 202  or 0344 809 0202 (or use the specific Payment management number - 0800 902 0217 )

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Guide: Spend caps on O2 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 3
282 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @stephen14 

This is a customer community and we have no access to your account.

Give O2 a call on 202  or 0344 809 0202 (or use the specific Payment management number - 0800 902 0217 )

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Guide: Spend caps on O2 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
283 Views

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

It could be a premium rate message, a MMS being sent or a number of other things @stephen14 

Best to check your bill/recent charges or get in touch with customer services.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 3
269 Views