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sms charge's

Anonymous
Not applicable

After i top up and get 3000 free sms, Why am i still being for for sending sms? I'm very annoyed that this is happening.

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MI5
Level 94: Supreme
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Depends where the messages are going.
You can only send texts to standard UK mobile or landline numbers, not premium rate or international.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Or you may be adding emoji's etc which convert SMS to MMS Help here https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

*The Game Is On*

Girl in a jacket
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Anonymous
Not applicable

Longer text messages convert into mms messages

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Glory1
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If you do use emojis you might like to download Whatsapp. You can send messages which include emojis and pics for free.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Marjo
Former Staff
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Good morning @Anonymous! slight_smile

Lots of great info posted above! Would any of these reasons explain why you were charged for the messages? Please do come back to confirm what it was so we all know, or if you need any additional advice?

 

Thanks @MI5@Cleoriff, @Anonymous and @Glory1hugging smiling bouquet 

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