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sim card 4/5 years old

Anonymous
Not applicable

hi ive had an o2  sim card for around 4/5 years but ive never been able to purchase stuff by sms like extra internet or your bank holiday deals ive tried several time but to no success can anyone suggest a fix ?

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MI5
Level 94: Supreme
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You need charge to mobile enabling on your account and you need to register for the stores you wish to use
http://www.o2.co.uk/charge-to-mobile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127584 Posts
  • 614 Topics
  • 22201 Solutions
Registered:
You need charge to mobile enabling on your account and you need to register for the stores you wish to use
http://www.o2.co.uk/charge-to-mobile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
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Anonymous
Not applicable

You’ll probably need an updated 4G SIM card which you can get in any o2 store & they will do a sim swap for you 

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darrengf
Level 28: Ingenious
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@Anonymous Before u get a new sim, just check your old one.  If it has 4G some where in the number then it's already a 4G sim.

 

some times says 4gpp2 or 4gp3 or something like that.  But if it has 4G written in the numbers etc, then it's a 4G sim 

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

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Martin-O2
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@Anonymous can you give us an update on your situation? Did you find out what was preventing you from making purchases via SMS? 

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