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deedee
Level 1: Joiner
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on ‎14-10-2020 15:20

on ‎14-10-2020 15:20

hi, I have an agreement with 02 to have my £13 fee rolled over to next payment date, however I am unable to use data or make calls, can anyone help?

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gmarkj
Level 66: Unequalled
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on ‎14-10-2020 15:29

on ‎14-10-2020 15:29

Sounds like your sim is still barred, so you need to call customer services to ask for it to be removed....

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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on ‎14-10-2020 15:29

on ‎14-10-2020 15:29

@deedee 

Regardless of agreements, the system always cuts off unpaid accounts.

You'll need to contact payment management to be reconnected.

Number is here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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