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returned item

return1
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i returned an item last year a tablet i even have the proof of postage and im now getting debt collectors asking me for money for the item i had already returned to o2 so what is going on
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Glory1
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@return1 you need to persevere with CS as they are the only ones who can sort this out.

Alternatively, you can make a complaint https://www.o2.co.uk/how-to-complain. We find Resolver is the most helpful and usually provides a quick solution.

Again, I wish you the best of luck.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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MI5
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Hi @return1 you need to speak to customer services about this please.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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return1
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iv already tried to talk with them
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Glory1
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Hi @return1.

If you have a proof of postage receipt contact Customer Services http://www.o2.co.uk/contactus asap to sort this matter out.

The best time to ring is between 8-8:30am when the lines aren't that busy.

Good luck and welcome to the forum.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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return1
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ok no worries thanks
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Glory1
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@return1 you need to persevere with CS as they are the only ones who can sort this out.

Alternatively, you can make a complaint https://www.o2.co.uk/how-to-complain. We find Resolver is the most helpful and usually provides a quick solution.

Again, I wish you the best of luck.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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MI5
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@return1 wrote:
iv already tried to talk with them

They have to help you - it's their job!

I'll tag @Marjo @Martin-O2 @EmilieT who are our forum managers to see if they can assist you further.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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EmilieT
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Hi @return1, let us know if you made any progress with this this morning slight_smile Did Customer Service share any new info with you? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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return1
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i made a complaint using resolver and now o2 are investigating so hopefully it will get sorted.
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MI5
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It shouldn't have got to the point that you needed to do that. It's a simple enough task for customer service to sort out for you, but good luck and I hope it gets resolved quickly.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 12
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