request phone to be unblocked

[Anonymous]

On Sunday the 15th October I requested [Removed] to be unblocked,(moving to BT) I was advised it would take £15, at that time i had £17 & odd pence on my phone and the operator told me everything was fine and would text me with the no required to have it unblocked, The £15 has been removed and i am unable to receive text messages or calls,so i am now left unae to receive the required code via mobile, please can you email myself with an update as i now have not got any phone, my email add Marie-buchanan**Personal info**.

An early reply would be much appreciated

Many Thanks

Marie

[Anonymous · Accepted solution]

Hi @Anonymous this is not o2 you are talking to here. We are all customers like you here so you will have to call customer service 

https://www.o2.co.uk/contactus

[MI5]

You get sent an email with unlock instructions anyway but there’s no reason why you shouldn’t still be able to receive texts?