replacement sim

[javeed]

Hello, thanks in advance.

Lost my phone and ordered a replacement sim to replace the esim. Cannot get through O2 customer care for activating the new sim. Any other way, outside working hours to activate the replacement sim.

Thanks.

[pgn · Accepted solution]

You should have reported your phone and SIM as lost to O2, the replacement SIM is then sent automatically, configured with all your inf (phone number etc).

Guide: Lost or Stolen O2 Device? - How to Report it tells you how, @javeed. Note that you are liable for any calls and charges made to your account if you do not let O2 know about the loss.