cancel
Showing results for 
Search instead for 
Did you mean: 

repair

Anonymous
Not applicable

the repair number will not work

Message 1 of 17
1,466 Views
16 REPLIES 16

MI5
Level 94: Supreme
  • 143434 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

Hi @Anonymous

There have been some problems reported.

Best you call customer services for help http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 17
1,200 Views

Cleoriff
Level 94: Supreme
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

I see this was reported back in September @MI5 https://community.o2.co.uk/t5/Discussions-and-feedback/How-to-track-my-repair/td-p/1075456

As you said then, this link just times out https://diagnostics.o2.co.uk/track-my-repair/

I have just tried it now and it does exactly the same. Another broken link slight_frown

Veritas Numquam Perit

Girl in a jacket
Message 3 of 17
1,197 Views

MI5
Level 94: Supreme
  • 143434 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Commonplace unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 17
1,195 Views

Cleoriff
Level 94: Supreme
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@MI5 wrote:
Commonplace unfortunately.

And getting worse by the week....

Veritas Numquam Perit

Girl in a jacket
Message 5 of 17
1,193 Views

Anonymous
Not applicable

What’s the point of having a tracking system if it’s broken & nobody fixes it 

Message 6 of 17
1,192 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Cheers guys for the comments, thought this was fixed earlier 😞 Is it still not working today or did you manage to track your order now @Anonymous? We will forward your comments in case it's broken again - what browser are you using to try this?

Thanks!

Message 7 of 17
1,101 Views

Cleoriff
Level 94: Supreme
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

It is now working @Marjo. It wasn't earlier..

https://diagnostics.o2.co.uk/track-my-repair/

Veritas Numquam Perit

Girl in a jacket
Message 8 of 17
1,092 Views

MI5
Level 94: Supreme
  • 143434 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Not working for me using Chrome. It just loads a blank page.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 17
1,086 Views

Cleoriff
Level 94: Supreme
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Ok it isn't working fully then. I'm on PC using Firefox and it opened with full details

Track my device.JPG

Veritas Numquam Perit

Girl in a jacket
Message 10 of 17
1,085 Views