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repair

Anonymous
Not applicable

the repair number will not work

Message 1 of 17
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16 REPLIES 16

MI5
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Hi @Anonymous

There have been some problems reported.

Best you call customer services for help http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 17
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Cleoriff
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I see this was reported back in September @MI5 https://community.o2.co.uk/t5/Discussions-and-feedback/How-to-track-my-repair/td-p/1075456

As you said then, this link just times out https://diagnostics.o2.co.uk/track-my-repair/

I have just tried it now and it does exactly the same. Another broken link slight_frown

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Girl in a jacket
Message 3 of 17
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MI5
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Commonplace unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 17
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Cleoriff
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@MI5 wrote:
Commonplace unfortunately.

And getting worse by the week....

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Girl in a jacket
Message 5 of 17
784 Views

Anonymous
Not applicable

What’s the point of having a tracking system if it’s broken & nobody fixes it 

Message 6 of 17
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Marjo
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Cheers guys for the comments, thought this was fixed earlier 😞 Is it still not working today or did you manage to track your order now @Anonymous? We will forward your comments in case it's broken again - what browser are you using to try this?

Thanks!

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Message 7 of 17
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Cleoriff
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It is now working @Marjo. It wasn't earlier..

https://diagnostics.o2.co.uk/track-my-repair/

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Girl in a jacket
Message 8 of 17
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MI5
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Not working for me using Chrome. It just loads a blank page.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 17
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Cleoriff
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Ok it isn't working fully then. I'm on PC using Firefox and it opened with full details

Track my device.JPG

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Girl in a jacket
Message 10 of 17
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