"number barred from your device" message

[Stewart7]

I have been calling a certain mobile number for several years while I was with virgin Mobile.

Just before the changeover to O2, I started to receive the above message when dialing the number and this continues to the present day.

I asked my phone manufacturer, they said it is not my phone and I need to get PIN2 from my network provider and make sure 'Call barring' is switched off.

I got the code and call barring was already switched off, but I still can't call the number.

Can you please help with this?

[Cleoriff · Accepted solution]

@Stewart7 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Stewart7]

I have contacted O2 once and asked this question about a week ago, but had no response.  I will contact them again.  I asked on here incase others have had the same problem.

Thank you for the info.