cancel
Showing results for 
Search instead for 
Did you mean: 

"make a payment" in my o2 app & the 2729 number

Anonymous
Not applicable
from in app & o2 billing text reminders is not ringing....
are o2 aware of this?

how do I call an o2 0800 number for free on my mobile? or are they free anyway due to them being o2 numbers?
I don't want to be racking up charges by ringing this 0800 o2 number off my mobile.
Message 1 of 9
8,530 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable
thanks Mi5.

hopefully o2 will test their "2729" number too & resolve the fact it doesn't work.

ended up ringing 202 instead, which is ok & gets job done, but theres no point in having the 2729 number being sent in texts or in the app if it wont work, just beeps & disconnects.

View solution in original post

Message 3 of 9
8,522 Views
8 REPLIES 8

MI5
Level 94: Supreme
  • 127533 Posts
  • 614 Topics
  • 22169 Solutions
Registered:
Drop the first "0", so just dial "800"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
8,527 Views

Anonymous
Not applicable
thanks Mi5.

hopefully o2 will test their "2729" number too & resolve the fact it doesn't work.

ended up ringing 202 instead, which is ok & gets job done, but theres no point in having the 2729 number being sent in texts or in the app if it wont work, just beeps & disconnects.
Message 3 of 9
8,523 Views

MI5
Level 94: Supreme
  • 127533 Posts
  • 614 Topics
  • 22169 Solutions
Registered:
Yep, seems strange.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 9
8,520 Views

jonsie
Level 94: Supreme
  • 87000 Posts
  • 594 Topics
  • 5123 Solutions
Registered:

Just tried it via the My O2 app and the call connected first time via the 2729 number.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 5 of 9
8,515 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

I have just tried this and a call to 2729 works with no problem.

 

The cost of calls to O2 is detailed in "Contact us" at the foot of the page.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 6 of 9
8,507 Views

Anonymous
Not applicable
Its just worked for me via the app & when I've dialed it in too =$
. But hasn't worked for me around 2mths or so. Maybe they've just plugged the answerphone back in lol
Message 7 of 9
8,498 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

There haven't been any reports here of it not working and they come in very quickly if anything doesn't work.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 8 of 9
8,494 Views

jonsie
Level 94: Supreme
  • 87000 Posts
  • 594 Topics
  • 5123 Solutions
Registered:

They have updated the app today so maybe that helps. Haven't had the need to use it before to be honest.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 9 of 9
8,492 Views