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"Top up £15 and get another £10 credit to your balance on us"

Anonymous
Not applicable

Had this message from 02 this morning , toped up £15 , but didnt get promised £10 credit ...

Is this just a way to get people to top up ?

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Marjo
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Hey @Anonymous and @MI5 & @jonsie, here's a clarification on how this one works, in case it helps clarifying things. slight_smile

 

So after the customer receives this promotion text message from O2 and they top up the £15, it can take up to 48 hours for the extra £10 to appear. It should appear in the balance as normal, so the recipient would be aware of when it gets added.

 

@Anonymous can you confirm that you ended up receiving the £10 in the end?

 

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MI5
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Usually it's applied as a virtual credit which is used up before your allowances .
It may also take a while for it to show in your balance, if at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 2 of 4
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jonsie
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I don't think it ever shows on the balance. You know it's finished when it starts using other credit or allowances. 

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Marjo
Former Staff
  • 7880 Posts
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  • 55 Solutions
Registered:

Hey @Anonymous and @MI5 & @jonsie, here's a clarification on how this one works, in case it helps clarifying things. slight_smile

 

So after the customer receives this promotion text message from O2 and they top up the £15, it can take up to 48 hours for the extra £10 to appear. It should appear in the balance as normal, so the recipient would be aware of when it gets added.

 

@Anonymous can you confirm that you ended up receiving the £10 in the end?

 

Message 4 of 4
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