cancel
Showing results for 
Search instead for 
Did you mean: 

priority - abuse by O2

Anonymous
Not applicable
Any one on an O2 contract witha high spend? I am so annoyed with O2. I spend on average 180 pounds a month on my contract (I text south africa a lot), and I am on O2 because of the iPhone, right?

They have been promising me loyalty rewards for my spending for months now but nothing ever happens. 180 pounds a month - that in my book is a big contract!!!

On their website they advertise platinum priority membership - free tickets, and a whole bunch of other benefits, yet apparently when I call and enquire, they tell me its invitation only and my invitation should come 'soon' - and thats it? I am still waiting, going in to ten months now with this spend!!! I am so annoyed!!!

I have called every month for four months now and am still being told I qualify and may be contacted in two weeks - that two weeks never come.

I am actually beying annoyed now and have realized by a prepaid sim and spending what I do on there, actially gives me more benefits and rewards.

Yet in store leaflets advertise priority membership and benefits?
Message 1 of 11
918 Views
10 REPLIES 10

Anonymous
Not applicable
How long have you been with o2? If you signed up as a new customer, say, 10 months ago then you'll be on whatever tier level your original tariff relates to. So, if you joined on iphone 45 you'll be on silver just now.

After 12 months have passed your tier level will be reviewed. This is not based on your average spend though, it's based on your lowest bill. So you may find you're still only entitled to your current tier or not entitled to go as high as platinum.

Too be honest all o2 customers basically get the same benefits, the only really noticeable differences that gold and platinum bring are earlier upgrades; 3 months for gold and 6 months for platinum.
Message 2 of 11
916 Views

Anonymous
Not applicable
When dealing with O2 Priority List, I would say you are better emailing Customer Services. I had a few queries regarding it and was told a variety of things, I only got the response I desired after emailing them.

I guess there is just a lack on information on Priority List and people on the phone don't really have the opportunity to check with, say the Marketing Dept for this query, whereas people checking emails don't need to give on the spot answers and can research it for you.

Email - https://www.o2.co.uk/apps/help/help
Message 3 of 11
916 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:
More on Priority List here:

http://www.o2.co.uk/termsandconditions/prioritylist

and here:

http://www.o2blueroom.co.uk/O2PriorityList/

You didn't opt out of receiving marketing information when you signed up did you?

Also:

Do I get all the benefits automatically?

Not all of them. You'll need to sign up for...

* Priority Ticketing: go to o2.co.uk/blueroom
* Bonus Treats: dial 2211 from your O2 phone
* Bluebook: go to o2.co.uk/bluebook

And if you're in silver, gold or platinum and you want to get the free ticket offers, you'll need to sign up for Priority Tickets.

Yet more:

Your Account Manager is your personal contact at O2. They'll help you with anything you need from us. You can call them on 402 free from your o2 mobile or 0800 032 1402* free from a landline.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 4 of 11
916 Views

Anonymous
Not applicable
I'd be interested to hear what platinum customers have got in practice out of the scheme...
Message 5 of 11
916 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:
That's a whole 'nother topic! wink
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 6 of 11
916 Views

Anonymous
Not applicable
I'd be interested to hear what platinum customers have got in practice out of the scheme...


I got an upgrade six months early. Well in actuality five but I was awaiting the galaxy.
Message 7 of 11
916 Views

Anonymous
Not applicable
I've just had a wonderful discussion with Customer Service regarding this...

- I'm due a normal 18 month upgrade in Jan.
- I'm on Silver Level as my first ever bill was £47.
- Every subsequent bill has been between £55 and £70.
- 12 months was up in July.

From http://www.o2blueroom.co.uk/O2PriorityList/Common/HowItWorks.aspx?sec=home&area=gold:
"How long will I stay in my level?
12 months after you joined O2, we'll have a review. That means we look at the average lowest spend of your last four bills again, and see if you still fit in your level. We'll do that on every 12-month anniversary of your contract starting.
"

The customer services guy said that based on my previous bills I should indeed be a Gold priority member and thus eligible for a 3 month early upgrade to the 3GS, however they can't do that until I have my 'Gold' status.

He told me that the priority evaluation is taking place between now and December.

So that means if for example I'm not re-evaluated until December, the main benefit of 'Gold' level (3 months early upgrade) is completely pointless for me as I'd already have upgraded then anyway.

Sort it out O2!
Message 8 of 11
916 Views

Anonymous
Not applicable
Go to store, they'll over ride the silver banding to gold if you want the 3Gs. You must have spent on average over £50 though over the last 12 months.
Message 9 of 11
916 Views

Anonymous
Not applicable
Can they really do a manual override? My average bill over the past 12 months is about £90, although I'm still siver as I was spending much less a year ago...
Message 10 of 11
916 Views