Any one on an O2 contract witha high spend? I am so annoyed with O2. I spend on average 180 pounds a month on my contract (I text south africa a lot), and I am on O2 because of the iPhone, right?
They have been promising me loyalty rewards for my spending for months now but nothing ever happens. 180 pounds a month - that in my book is a big contract!!!
On their website they advertise platinum priority membership - free tickets, and a whole bunch of other benefits, yet apparently when I call and enquire, they tell me its invitation only and my invitation should come 'soon' - and thats it? I am still waiting, going in to ten months now with this spend!!! I am so annoyed!!!
I have called every month for four months now and am still being told I qualify and may be contacted in two weeks - that two weeks never come.
I am actually beying annoyed now and have realized by a prepaid sim and spending what I do on there, actially gives me more benefits and rewards.
Yet in store leaflets advertise priority membership and benefits?
How long have you been with o2? If you signed up as a new customer, say, 10 months ago then you'll be on whatever tier level your original tariff relates to. So, if you joined on iphone 45 you'll be on silver just now.
After 12 months have passed your tier level will be reviewed. This is not based on your average spend though, it's based on your lowest bill. So you may find you're still only entitled to your current tier or not entitled to go as high as platinum.
Too be honest all o2 customers basically get the same benefits, the only really noticeable differences that gold and platinum bring are earlier upgrades; 3 months for gold and 6 months for platinum.
When dealing with O2 Priority List, I would say you are better emailing Customer Services. I had a few queries regarding it and was told a variety of things, I only got the response I desired after emailing them.
I guess there is just a lack on information on Priority List and people on the phone don't really have the opportunity to check with, say the Marketing Dept for this query, whereas people checking emails don't need to give on the spot answers and can research it for you.
The customer services guy said that based on my previous bills I should indeed be a Gold priority member and thus eligible for a 3 month early upgrade to the 3GS, however they can't do that until I have my 'Gold' status.
He told me that the priority evaluation is taking place between now and December.
So that means if for example I'm not re-evaluated until December, the main benefit of 'Gold' level (3 months early upgrade) is completely pointless for me as I'd already have upgraded then anyway.