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phone bein fixed

Sophie11
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can someone help i sent my phone of to 02  on the 2nd of july for anew screen repair i saidi wanted i done then on the 14th july 2020 i received my phone back not fixed but now theyhave added it to my bill sqying the fixed it but ihave a letter sayng different i sent it back of to 02 on the 29thjully 2020 and have no correspondence from them. i have rang 3 times to0 and nothing has been sorted i also een on online hat and nnothing i justwant my phone back but am getting no where 

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MI5
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@O2Georgina can you help please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Georgina
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“ Thanks @MI5 @Superuser for the chance to resolve this.  @Sophie11  I will PM you so we can go through some more information

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Kerry2007
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Need to send my phone back as I have broken the screen.
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MI5
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@Kerry2007 

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 11
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O2Georgina
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@O2Richard could you please assist with this, Thanks

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O2Richard
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Thanks @O2Georgina  Hi @Kerry2007 ill PM you to help with this

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Kerry2007
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02 richard Yes I do please
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Kip88
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This has happened to me too, I sent my phone for a repair which I then selected the option to pay for a replacement due to it being out of warranty and not having insurance. I then received my same hand set back, and it still doesnt work yet I have still being charged. 

 

I have chatted on live chat who have sent me to call repairs direct, they are not taking any calls. I have left a message 3 times over a period of a week with no response. 

 

Can anyone advise? Thanks 

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Cleoriff
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@O2Ellie @O2Helen  are you able to help @Kip88 please?

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