cancel
Showing results for 
Search instead for 
Did you mean: 

personal data request

Marios1
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Requesting a personal data from O2 what I will get all messages including deleted ones all cals including deleted ones please ????Thanks

 

 

[all in capital letters edited]

Message 1 of 4
1,384 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 93262 Posts
  • 609 Topics
  • 6984 Solutions
Registered:

You need to fill in the subject access form if you want all the data they hold. Enclose £10 with the form. 

You will only get calls made and texts sent, nothing incoming. 

If you are contract you can get all that information in My O2 but I'm not sure if it's yet available for payandgo. 

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

View solution in original post

Message 2 of 4
1,379 Views
3 REPLIES 3

jonsie
Level 94: Supreme
  • 93262 Posts
  • 609 Topics
  • 6984 Solutions
Registered:

You need to fill in the subject access form if you want all the data they hold. Enclose £10 with the form. 

You will only get calls made and texts sent, nothing incoming. 

If you are contract you can get all that information in My O2 but I'm not sure if it's yet available for payandgo. 

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

Message 2 of 4
1,380 Views

MI5
Level 94: Supreme
  • 145091 Posts
  • 635 Topics
  • 27832 Solutions
Registered:
You will get all outgoing calls and texts.
https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 3 of 4
1,378 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hello @Marios1! Please check the information posted above by our members and let us know if you're all good or need any further advice? smiling

 

Thanks @jonsie & @MI5!

Message 4 of 4
1,321 Views