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coogan90
Level 1: Joiner
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I am a pay monthyl customer, and paid my bill early this month ( before it had been requested from my bank) i have been charged however they have still taken a payment from the bank.

 

has this happened to anyone else before and whats best thing to do?

 

Thanks

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jonsie
Level 94: Supreme
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When paying your bill early you need to leave at least 6 working days before the direct debit date @coogan90 

The money will stay as a credit on your account and be put towards or pay for your next bill

You can call and request the credit be paid into the account associated with your mobile number but it can take up to two weeks to be returned.

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MI5
Level 94: Supreme
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@coogan90 

It will always happen if there isn't enough time between you paying and the direct debit being called from your bank.

Best thing to do is leave the payment as a credit on your account to cover your bill next month.

Getting a refund could take longer than when your next bill is due.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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