payment issues

[upi]

Hi!

I'm trying to pay through my debit card from 3 days but is always impossible.

not sure what the problem is.

I tried to change the card as well but it hasnt worked. 

any help?

many thanks

bw 

[MI5 · Accepted solution]

@upi 

You'll need to call O2 to pay manually.

Numbers here Guide: Coronavirus Community Help and Support 

http://www.o2.co.uk/contactus

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

Also see all ways to pay here Guide: How to Pay Your Bill (Contract)