This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

on line account does not match phone account

Anonymous
Not applicable

on ‎11-12-2013 21:55

on ‎11-12-2013 21:55

My on line account is showing a different number to the one on my phone. I therefore cannot access any of the services related to my number. I have tried to have this reset with no luck. I dont know what I can do to resolve this.. any suggestions would be helpful, this `other` number has been there nearly a year now

Message 1 of 3
631 Views
0 Kudos
2 REPLIES 2

Anonymous
Not applicable

‎11-12-2013 21:56 - edited ‎11-12-2013 21:58

‎11-12-2013 21:56 - edited ‎11-12-2013 21:58

Call customer services tomorrow on 202 from your phone for help.

Or PM @Toby or @Chiara who are site managers who may be able to assist you.
Message 2 of 3
629 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 144410 Posts
  • 634 Topics
  • 27678 Solutions
Registered:

on ‎11-12-2013 21:58

on ‎11-12-2013 21:58

Is it an old number that you used to own or just some random number?
Are you logging in with the correct details for your account?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
626 Views
0 Kudos
Top Kudoed Authors
View All
Top